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Service Engineer, Customer Response id-24114

Job Description

We are looking for an experienced Service Engineer, Customer Response to join the Microsoft team. In this role, you will be responsible for delivering exceptional customer service by responding to inquiries and resolving technical issues. The ideal candidate will have a passion for delivering customer service excellence and possess the technical and communication skills to do so.The ideal candidate should have a minimum of two years of experience in customer service and technical support. A bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field is preferred, but not required. You should also have outstanding communication skills, both written and verbal, and a strong customer service focus. The ability to work both independently and collaboratively within a team environment is essential. Above all, you should possess a genuine desire to help customers and solve their technical problems.If you have the qualifications and experience to become a successful Service Engineer, Customer Response at Microsoft, we want to hear from you!

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Responsibilities:

  1. Deliver exceptional customer service by responding to inquiries and resolving technical issues in a timely manner.
  2. Develop and maintain positive relationships with customers.
  3. Troubleshoot technical issues and provide accurate solutions.
  4. Maintain up-to-date knowledge of Microsoft products and services.
  5. Utilize customer service software to track customer interactions and inquiries.
  6. Follow departmental policies and procedures when responding to customer inquiries.
  7. Document customer interactions and inquiries in a detailed and accurate manner.
  8. Remain organized and prioritize customer inquiries accordingly.
  9. Provide feedback and suggestions to improve customer service processes.
  10. Collaborate with other departments to ensure customer satisfaction.

Job Qualifications

  • Knowledge Of Windows Operating Systems
  • Excellent Customer Service Skills
  • Strong Problem-Solving And Analytical Skills
  • Strong Written And Verbal Communication Skills
  • Knowledge Of Microsoft Office Products
  • Knowledge Of Computer Hardware
  • Knowledge Of Networking Technologies
  • Aptitude For Learning New Technologies

Required Skills

  • Documentation
  • Testing
  • Training
  • Networking
  • Windows
  • Troubleshooting
  • Software
  • Support
  • Communication
  • Problem Solving
  • customer service
  • Technical Writing
  • Automation
  • Analysis
  • hardware

Soft Skills

  • Communication
  • Conflict Resolution
  • Leadership
  • Time management
  • Interpersonal Skills
  • Organizational skills
  • Teamwork
  • Adaptability
  • Problem-Solving
  • Decision-making.
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