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Part-Time Remote Customer Service Representative id-24502

📋 Description

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.

• Accurately enters claim data into our production systems while on a live phone call.

• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.

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• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.

• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.

• Utilizes systems and resources provided to enhance the overall customer experience.

• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.

• Other duties assigned by leadership.

 

🎯 Requirements

• Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.

• Must be able to provide their own equipment to start with high speed internet that meets speed requirements.

• Must have a distraction free workspace that is free from background noise and interruptions.

• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards.

• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.

• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset.

• The ability to read and utilize provided scripting in a conversational and timely manner.

• Demonstrates a high level of empathy and integrity by always doing the right thing.

• Has an upbeat personality and can show an authentic willingness to assist our customers.

• Previous experience working in a contact center or other customer service role.

• 16+ years of age.

• High School Diploma or equivalent, or actively enrolled.

 

🏖️ Benefits

• Pay is $16.50/hour and offers bonus opportunities.

• A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.

• Weekly pay checks!

• Up to $5,250 in tuition reimbursement per year.

• Paid training and all the tools and resources you'll need to be successful.

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