GPS Client Account Management Senior Specialist id-24958
Job Description
Welcome to Deloitte, one of the leading global professional services firms. We are currently seeking a highly skilled and dynamic GPS Client Account Management Senior Specialist to join our team. As a Senior Specialist, you will play a crucial role in building and maintaining strong client relationships within our Government & Public Services (GPS) sector. We are looking for a driven individual with a passion for delivering exceptional client service and driving business growth. If you are a self-starter with a strong background in client management and a deep understanding of the GPS industry, we encourage you to apply for this exciting opportunity.
- Develop and maintain strong relationships with clients in the GPS sector to drive business growth and ensure client satisfaction.
- Serve as the primary point of contact for assigned clients, understanding their unique needs and providing strategic solutions to meet their goals.
- Collaborate with internal teams to develop and execute client account plans, identifying opportunities for growth and driving revenue.
- Conduct regular check-ins with clients to assess satisfaction levels and address any concerns or issues that may arise.
- Keep abreast of industry trends and developments within the GPS sector, providing insights and recommendations to clients.
- Act as a trusted advisor to clients, offering strategic guidance and leveraging firm resources to support their business objectives.
- Work closely with the sales team to identify and pursue new business opportunities within the GPS sector.
- Analyze client data and metrics to track progress and identify areas for improvement.
- Effectively manage client expectations and ensure timely and high-quality delivery of services.
- Represent Deloitte in client meetings, conferences, and other industry events to promote our services and expertise.
- Mentor and train junior team members on best practices for client management in the GPS sector.
- Collaborate with cross-functional teams to develop and implement initiatives that enhance the overall client experience.
- Stay up-to-date on Deloitte’s service offerings and proactively identify opportunities to upsell and cross-sell to existing clients.
- Adhere to all company policies, procedures, and ethical standards when interacting with clients and representing Deloitte.
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Job Qualifications
- Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
- Minimum Of 5 Years Experience In Client Account Management, Preferably In A Professional Services Or Consulting Firm.
- Strong Understanding Of Gps (Government And Public Services) Industry And Experience Working With Government Clients.
- Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Strong Client Relationships.
- Demonstrated Project Management Skills, With The Ability To Manage Multiple Client Accounts And Deliver Results Within Tight Deadlines.
Required Skills
- Project Management
- Data Analysis
- Communication
- Market Research
- Time Management
- Presentation skills
- Negotiation
- Team Leadership
- Strategic Thinking
- Problem-Solving
- Financial acumen
- Client Relationship
Soft Skills
- Communication
- Conflict Resolution
- Emotional Intelligence
- Leadership
- Time management
- creativity
- Attention to detail
- Teamwork
- Adaptability
- Problem-Solving.