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Director, Integrated Solutions - Collections id-24536

                            <p>About Us</p>

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<p>Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</p>

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<p>Job Summary</p>

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<p>The <strong>Director of Integrated Solutions</strong> leads the design and delivery of transformative BPO solutions specifically within the <strong>Collections industry</strong>. This critical role is focused on supporting pre- and post-charge-off collections, recovery strategies, and revenue cycle optimization across verticals such as Financial Services, Healthcare, and Retail. Requires deep expertise in collections operations and compliance, understanding of the rapidly evolving regulatory landscape, and ability to blend operational excellence with digital transformation</p>

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<p>Primary Job Responsibilities</p>

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<p>• Design Solutions for the Collections Ecosystem: Develop end-to-end BPO solutions that cover early-stage, late-stage, and post-charge-off collections strategies, recovery workflows, and omnichannel engagement approaches. </p>

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<p>• Drive Compliance-First Innovation: Ensure all solution designs align with federal and state regulatory requirements (e.g., FDCPA, FCRA, TCPA, UDAAP, HIPAA for healthcare collections), as well as client-specific standards. </p>

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<p>• Client Engagement & Discovery: Collaborate with Sales to uncover client objectives through stakeholder interviews, workshops, and process reviews. Build rapport with clients and act as a trusted advisor on transformation initiatives. </p>

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<p>• Collaborate Across Teams: Partner with Compliance, Legal, Product, Operations, and Technology teams to co-create viable, compliant, and value-based collections solutions. Seamlessly transition solutions to implementation. </p>

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<p>• Lead Proposal Development: Craft compelling proposals and RFP responses that reflect a strong understanding of collections metrics (e.g., RPC, PTP, liquidation rates, DSO), regulatory risks, and digital enablement strategies. </p>

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<p>• Infuse Digital Capabilities: Integrate technologies such as AI/GenAI, analytics, speech/text analytics, omnichannel dialers, RPA, self-service portals, and compliance automation tools into solution designs. </p>

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<p>• Contribute to Thought Leadership: Keep up-to-date with collections trends, CFPB guidance, state-specific debt collection regulations, and recovery technologies. Provide strategic insights to influence solution strategy. </p>

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<p>• Support Client-Facing Activities: Represent Foundever during client presentations, site visits, due diligence, and executive briefings, articulating how proposed solutions deliver measurable performance and compliance outcomes. </p>

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<p>• Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement. </p>

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<p>• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in confidentiality, integrity or availability of Information assets as per the Company’s policy.</p>

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<p>Qualifications</p>

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<p>• 4–6 years of experience in solution design, operations leadership, or account management within Collections or Accounts Receivable Management (ARM)</p>
                            

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